Custom Orders
We are all about making your items according to your wishes.
To this end, we need a thorough description of your idea.
- Pictures and sketches would be very welcome.
- We will be happy to sketch for you if need be.
- We will take all the time necessary to make sure we understand what you want.
Types of fabric, colors, and types of trim or embellishment will all be discussed.
- The rarer and/or expensive the materials, the higher priced your item will be. Often, we are able to achieve the look you want with less expensive materials.
- The use of luxurious or economic materials will always be your choice.
For apparel, it is important that we have accurate measurements.
- If we are unable to measure you personally, we will give you detailed and clear instructions on how to have someone take your measurements.
- We will have you fill out a detailed measurement sheet that you will sign verifying that these are indeed your true measurements.
- We are happy to make minor alterations to ensure fit.
- If the garment does not fit due to inaccurate measurements by the customer an alteration charge will be incurred.
Once we arrive at a price and a proposal has been signed, we will require a 50% non-refundable deposit to begin construction. The balance will be required before the item leaves our possession.
The time required varies based on how difficult the order is. We will provide a time line when the order is placed. Rush orders will be considered on a case to case basis and will require a rush fee.
Whimsy Outfitters has the right to refuse a custom order request for any reason.
Custom Order Refund Policy
- Deposits are non-refundable.
- Refunds will be decided on a case by case basis.
- Alterations made by anyone other than Whimsy Outfitters will void any chance of a refund in any amount.